1. Introduction and Purpose
We understand that the personal details you share with us on a working day are entrusted to us in good faith, and we take that trust seriously. This Privacy Policy sets out the ground rules we follow whenever we handle personal information, whether you are a private garden owner, an estate manager, a municipal representative, a contractor, or simply a visitor who reads these pages to learn about tree care. The purpose of this policy is plain: to tell you clearly what data we record, why we need it, how long we keep it, with whom it is shared, and what rights you hold over it. Nothing in this document converts a simple site enquiry into a shadowy arrangement. When you choose to share data with us, the arrangement is open, proportionate and limited to what the service genuinely requires.
2. Who Is the Data Controller
For the purposes of the applicable privacy law, the data controller is the company that decides how and why your personal data is processed. That controller is Sky Blue Arboriculture Limited of Rm A UNIT A14 11/F THE WILLIAM INDL BLDG, 23-25 NG FONG ST, San Po Kong, Hong Kong (HK). The company operates the SkymerCourt site and the crew services described on it. If you have any question about how a piece of your data is being treated, the fastest route is to write to the controller at support@saimercourt.buzz or to call the office line on +13375928939. Because the controller sits at a defined address and answers on a defined contact line, you always know who holds your information and where the final responsibility for it rests.
3. Scope of This Notice
This notice applies to personal data collected through the SkymerCourt website, through the contact and booking forms on those pages, through direct email messages, through telephone calls to +13375928939, and through records we make while delivering arboriculture services at the sites we visit. The notice does not reach content collected independently by a third party before it reaches us. If you leave the site to a separate platform, that platform keeps its own document. We recommend that you read the privacy statement that belongs to any third party you choose to visit from our pages. Where our crew works on land you do not own or manage, the site owner may have its own data requirements, and we will honour those instructions alongside the rules in this policy.
4. Types of Information We Collect
The information we hold falls into a few clear baskets. We collect contact details, which include your name, your email address, your telephone number and, where relevant, the postal address of a site you manage. We collect enquiry details, which are the contents of the messages you send about a survey, a storm call, a pruning request or a question about a tagged tree. We collect billing and scheduling information when a job moves forward, such as a purchase order number, a preferred visit date and the agreed scope of work. And we collect limited technical data when you visit the site, such as the type of browser, the general region shown by an internet address and the pages you view. We do not set out to collect anything unusual, and we never guess data that you have not chosen to give.
5. Tree Survey and Site Records
A large part of our daily work is done in the open air, recording the health and structure of trees rather than facts about people. Nevertheless, survey records can carry your information by association. A survey sheet may show a client name, a property address, a set of numbered tree tags and our recommendations for each tree. These records help us manage a safe, sensible care programme across a whole season, and they remain useful for many years as the trees grow. We treat those survey sheets as personal data to the extent they name an identifiable individual. We store them securely, we never sell them, and we only share them with the parties described later in this notice, such as the site engineer or your own legal adviser when you ask us to.
6. How We Collect Information
We gather information in a small number of honest and predictable places. You give it to us directly when you complete the contact form, send a message to support@saimercourt.buzz, telephone the office, or give a crew member your details on site. You give it to us by the actions you take on the website when you move between pages, and we record that movement in an anonymised, aggregated form. Sometimes a third party passes information to us because you have asked them to or because you have engaged us through a contractor who holds your details. In every case we only accept the information that is needed to deal with your enquiry or to keep the job running well, and we check with you before using details that seem beyond the ordinary scope of the task.
7. Legal Basis for Processing
When the privacy rules require us to state a lawful ground for handling data, we rely on one or more of the following. First, we process data when it is necessary for the performance of a contract to which you are a party, such as a survey agreement or a work order. Second, we process data when you give us clear and free consent, for example when you ask us to send a seasonal reminder or to hold a quote open for a defined window. Third, we process data where it is required to satisfy a legal or regulatory obligation. Fourth, we rely on our legitimate interest in running an efficient, safe tree-care business, provided that our interest never overrides your own rights and freedoms. We are always willing to explain, on request, which basis applies to any particular record we hold about you.
8. How We Use Your Information
The uses we make of your information are all in plain view. We use your details to reply to your survey requests and to turn them into a firm booking. We use them to prepare the site record, to schedule the basket truck and the climbing crew, to email you the report and the work log, and to send a final invoice or a closing note. We use an email address to send the occasional service message about the assessment season or about your own programme where the message is directly relevant to work you have asked us to plan. We also use aggregated, anonymous figures from the website to understand which service pages are most read, so that we can keep the content clear and helpful. We do not use your data for unrelated advertising, and we never pass your details to a mailing list run by a third party for its own gain.
9. How Long We Keep Records
We hold personal data only for as long as a genuine need remains. Basic enquiry records, being the short email trails about a survey that never progressed, are kept for a limited business period and then removed once it is clear that the matter is closed. Contract and site records, which support safety and any future liability, stay on file for the longer period set by applicable law and good practice, because tree care work can be questioned years after a crew visits a boundary. When a record has reached the end of its life we delete or securely anonymise it so that it can no longer be tied to you. We review our retention schedules from time to time and we are happy to confirm the period we apply to a specific category of record when you ask.
11. Sharing With Service Providers
To run the site and the crew we rely on a small number of trusted service providers. These include the hosting and domain partner that keeps the website reachable, the provider of the secure contact form you use, and the developer team that maintains the pages. Each provider handles your data only to the extent needed to deliver its part of the service, and we expect each one to guard that data to a standard at least as strong as our own. We do not sell or rent your personal information to anyone, and we never trade it for a commission or a sponsorship. Where the law requires us to disclose data to a public authority, we will respond only to a lawful and properly presented request, and we will limit any disclosure to the minimum that the law demands.
12. The Role of the Developer SkymerCourt
The technical upkeep of this website is led by the developer SkymerCourt, which builds and maintains the pages you read and the forms you use. SkymerCourt may access the underlying site configuration solely to keep the service stable, to apply a security patch or to improve the way a page works, and it does so on our instructions and under our control. In that role the developer may see only that small amount of technical and operational detail required to run the software. SkymerCourt does not collect your information for its own independent purposes and does not build a separate profile of you from a visit to this site. Where you contact us through support@saimercourt.buzz, the correspondence is handled by the controller described in this notice, with the developer supporting only the systems that carry the message.
13. International Transfers
Our office is based in Hong Kong (HK), and some of the service partners who support our website and email operate outside that region. When your information moves across a border to one of those partners, we take reasonable steps to keep the level of protection described in this notice intact. We rely, where applicable, on recognised safeguards such as standard contractual clauses or equivalent instruments that impose duties on the receiving party. In simple language, your data does not change character because it travels; it remains the same confidential detail and it remains subject to the same duties of care on the far side of the cable. If you would like a copy of the safeguard we apply to a particular transfer, we will gladly provide the relevant summary.
14. Your Privacy Rights
Depending on where you live, the law may give you particular rights over the data we hold about you. Those rights commonly include the right to ask what information we hold, the right to receive a copy of it, the right to ask that we correct an error or complete a gap, the right to ask that we delete data we no longer have a lawful reason to hold, the right to limit how we use it in certain cases, and the right to move a copy of your data to another provider where it fits the rules. You may also withdraw a consent you have given us at any time; we will act on the withdrawal without penalty to you. Where you believe we have handled your data incorrectly, you may raise the matter with us first and, where open to you, with a supervisory authority. We will answer a request about your data within a courteous and reasonable time.
16. Security of Your Information
We keep your information on systems that are protected by reasonable technical and organisational controls. Access to records that carry personal data is restricted to the crew members, the office staff and the service partners who need those records to do their part of the job. We apply secure connections where a page carries a form, we keep software and its protective settings reasonably current, and we train the crew to treat a client name and address as carefully as they treat a rope knot. No system is perfectly proof against every risk, but we operate the controls in proportion to what we hold, and we watch for the warning signs of a problem rather than waiting for one to arrive. If a breach of data ever affected you, we would tell you promptly and within what the law allows.
17. Privacy for Children
Our services are aimed at adults who manage land, estates or municipal tree stock, and they are not designed to attract children under the relevant age of consent. We do not knowingly seek personal information from a child, and we do not ask a young visitor to provide a name, an email address or a site location. If a message is sent through the site by a child, we will treat that message with care and will not reply with a view to building any further relationship. If you are a parent or guardian and you believe your child has shared personal data with us by mistake, please write to support@saimercourt.buzz and we will remove the record without delay. We would rather lose an enquiry than keep a detail that does not belong in a child related file.
18. Links to Other Sites
A small number of pages on this site may point to an external resource, such as a standards body, a plant health notice, or a survey programme run by a public partner. Once you leave the SkymerCourt pages, this Privacy Policy no longer governs what happens on that other site. We suggest that you look for the privacy notice of the external site and read it before you share any of your details there. We choose external links because the resource is likely to be useful, not because we control or endorse every practice it follows. If you feel a link has led you somewhere that does not look right, tell us and we will review whether the destination still belongs on the page. Our responsibility starts and ends on our own ground.
19. Changes to This Notice
We may revise this Privacy Policy from time to time to reflect a change in the services we offer, a change in the law, or a change in the way a partner handles data on our behalf. When we update the notice we will change the date shown near the top of the page and we will keep the earlier versions available on request if you ever need to compare them. A change that narrows rather than widens our use of your data is easy to accept. A material change that asks more of you will be flagged clearly before it takes effect, so that you can decide whether to continue using the site. By keeping the notice plain and dated, we aim to make it simple for you to check, on any single day, the rules that apply to the information you have trusted us with.
20. Contact and Further Questions
This policy has been prepared for the services of Sky Blue Arboriculture Limited, with technical support and upkeep provided by the developer SkymerCourt. You can reach the controller by post at Rm A UNIT A14 11/F THE WILLIAM INDL BLDG, 23-25 NG FONG ST, San Po Kong, Hong Kong (HK), by email at support@saimercourt.buzz, or by telephone on +13375928939 during business hours. If your question is about the code, the forms or the running of the site, the developer SkymerCourt is reached through the same support address and the team will pass the enquiry to the right pair of hands. We will treat your message as confidential, we will answer without delay, and we will never use the act of asking a question as an excuse to take a liberty with your data. Thank you for reading.